Kudos to These Companies who Honor their Word!

 

I specifically signed up for a Gmail account to use for on-line ordering.   Of course, once you’ve ordered from a company, they use your email address to send sales alerts – some companies send them more than once a day.  I know this is part of life on line, and that’s why I only use the Gmail account for ordering.   Almost all sites, when you order, give you the option to uncheck a box so you won’t receive their email alerts.    I always ask not to be put on a list at a store, as well, and the clerk will assure me I won’t receive the alerts.   70% of the time you get them anyway.  I can’t tell you the number of times I’ve unchecked the box that says send me email alerts, only to receive them anyway.  Then I have to go and unsubscribe.  That only works about 50% of the time.  When they won’t honor their word in this way, there is a cost.  I no longer do business with that company. 

Rather than a long list of offenders, here’s a list of those companies who have honored my request on whether or not to receive their email this season. 

  • Zappos.com
  • Canon
  • Staples
  • Southwest Airlines
  • The Container Store
  • Chico’s
  • White House/Black Market
  • Famous Dave’s

 Thanks for doing what you say you will do.

My Customer Service Hero

 

“I have a home because of you.”  

Those were the words spoken to me today by Bill – the copy guy at my local Staples office supply store.  Bill gets customer service.  It was clear he understood that his service results in repeat business —AND in his having a job and a home.  Bill says he gives great customer service and he does.

I didn’t always use Staples – I used a nearby competitor who shall remain nameless.  I put up with poor customer service because it was convenient – until the manager tried to blame me for the store’s mistake.  I had purchased a bulk supply of ink for my printer. One cartridge was bad, and when I went to return it, the assistant manager told me I it was my fault for buying in bulk because they had a 30 day return policy.

I walked across the street to Staples and met Bill – the copy guy.  He is always smiling, always helpful, always greets me by name, and always does a great job on any project I bring him.  Bill is this month’s integrity hero – he does what he says he will do. 

Who is your customer service integrity  hero?